On this page of our web site you will find information on our policies and procedures for the conduct of our supported trips. This includes policies on payment dates, refunds, insurance, privacy, sponsorship. If you can not find the answer to your question here, please write us at sweep@CycleCanada.com or call us toll free 800-214-7798 in North America, or from overseas, 1-705-434-1100. Information should be read in conjunction with the CycleCanada Schedule of Dates and Fees, which has specific detail on each event.
Participants in our events have a right to expect that Cycle Canada, as organizers, and its staff will make all reasonable efforts to ensure that riders complete their ride and are enriched by the cycling experience. We hope that each rider will find companionship in, and be tolerant of, other members of the group and help to make the trip a memorable and positive experience for all riders
Cycle Canada policies apply to all events organized by Cycle Canada. Specific additional policies apply to Tour du Canada. Cycle Canada organizes cross-country trips — Tour du Canada from the Pacific Ocean to the Atlantic and Tour Arctic from the Pacific to the Arctic. The Cycle Canada Series rides are expeditionstyle trips where camping is a core component. Some nights are in remote locations. The Discover Your Routes Series trips are one-week vacations (five orsix riding days) with indoor accommodation, mainly at 3-star locations
Indoor accommodation is provided on the night of the last riding day for all trips except Great Spirit Ride and Simcoe Circle. Arrangements vary for accommodation on the night before the first riding day. Fees are based on double accommodation. Single accommodation is available for an additional fee. Where we do not have a match for a solo riders with someone of the same gender, we will assess a single supplement at the time of registration. If we are able to find a partner, the single supplement will be refunded. We may need to have mixed gender arrangements where we have university, hostel or ferry cabin accommodations. For all accommodation types, washroom facilities may be shared. Where fees are based on double accommodation, we reserve the right to put three to a room if we have an odd number of either gender.
When riding, you only carry what you need for the day — typically that means munchies, camera, on-the-road tool kit and a rain shell or other clothes for possible weather changes.
Camping facilities include private campgrounds, provincial orfederal parks and in some cases special arrangements with community groups. We look forcamping accommodation with hot showers but that may not be possible in some remote locations. Riders bring their own bedrolls, tents, eating utensils and plates/bowls/mugs. We have a limited number of tents for rental for the duration of a trip (conditions apply).
On camping trips, breakfasts and dinners are provided on riding days where we camp and on final riding days where we stay indoors. Staff prepare meals from our mobile galley except that Tour du Canada riders share in galley duty. Meal plans stress a high-carbohydrate diet that active people need. We make every effort to accommodate vegetarians. Riders make their own arrangements for lunches on riding days and meals on rest days. Tour du Canada is a special situation. On indoor trips, we provide breakfasts on riding days. Riders on indoor trips make their own arrangements for lunches and dinners, except that we provide one group dinner during the ride.
Each tour is supported by one motorvehicle. The primary purpose of vehicle support is to carry rider gear and, where applicable, food and cooking equipment. The truck will follow the route where possible to reach the night's destination but does not regularly patrol the route. Cycle Canada does not transport passengers in vehicles, except, where space allows, to assist a cyclist in difficulty. The general practice in such situation is that riders should be prepared to rely on third-party transportation at their own expense. In cases of injury or illness while on the road, a participant should promptly contact emergency services. Our head office will assist with such arrangements as is practical. In most emergency cases timing is critical and our vehicle or office support will not be able to respond with the immediacy that such emergencies require.
Deposits for Cycle Canada events are not refundable or transferrable to another person. Signing the Cycle Canada waiver is a condition of registration.
Payment in full is due 45 days before the start of a trip. Payments by credit card are in Canadian funds.
Organizers reserve the right to cancel a Cycle Canada ride or Tour du Canada for any reason at any time prior to departure. In such case all funds paid will be refunded. If an event is cancelled, the organizers are not responsible for additional expenses, such as travel costs. Where Cycle Canada decides it is not feasible, practical or advisable to continue with an event as scheduled, Cycle Canada reserves the right, at its sole discretion, to cancel or reroute an event under its management, or any part of an event. Cycle Canada shall not be liable for failure to perform any obligation nor be responsible for any damage resulting from delay or termination of an event by causes beyond its reasonable control.
Where a participant does not use a service that is part of an event package, no refund shall be made and that service cannot be transferred to another person.
Cycle Canada recommends that prior to registering participants investigate travel, cancellation, medical and personal property insurance. We cannotmakeexceptions to ourcancellation policy, including but not limited to personal emergencies.
We believe you will enjoy a cycling trip more in groups where you get to know other riders. For that reason, we limit group size. Limits vary, depending on the trip.
Before each trip, we provide orientation information or conduct session to discuss our practices and what you can expect on the ride. We believe that time spent at an orientation session is a valuable part of the trip.
We provide daily route sheets and/ormaps forcyclists on ourevents. We do not routinely sign routes. We do not have guides on bikes. We believe that riders should share the responsibility for traveling as cycle tourists. We do not provide GPS data. Digital map formats do not have reliable methods to communicate caution notes that are a standard component of our printed maps.
Riders are responsible for their own for travel arrangements to reach an assembly point. Where return transport by bus or train is arranged, bike transport is included. We recommend sports bags instead of standard luggage for longer trips. We will transport bike boxes that fold flat but not bulky bike boxes. Fees for oversize luggage may apply.
We provide a communication system that allows us to assist with problems should they arise. Drivers do not carry mobile phones to communicate with riders. A mobile phone can be a dangerous distraction for drivers when driving. We provide toll-free message and voice lines to our office, plus a contact number to reach a supervisor.
We encourage riders to join our trips for the full ride. But you can ride part of a trip, except Tour du Canada. Where permitted, special provisions to ride a segment of a trip must be made in advance.
From time to time we get queries from people who want to associate their ride with a charitable or for-profit organization. We do not permit for-profit sponsorships. We do recognize that charitable pursuits are important and we may allow sponsorship forcharitable purposes. Riders with such plans must contact us in advance. We do insist that trademarked names or copyright material not be used in association with sponsorship or fundraising activities, except where expressly authorized inwriting by Cycle Canada.
Our policy is that if you contact us with your name, address and any other personal information, we will not sell, rent, trade, "partner" or distribute that information to any third party, except where required by law or as authorized by the particip
This policy statement is in effect from October 19, 2015.
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