Cycle Canada Store Returns Information

Exhange Policy

Our exhange policy is that you must return the item to us at your cost and we will send you a replacement at our cost.

Goods must not have been used.

All labels must be in place and the item must be in its original packaging

This is based on the standard shipping costs. If any discounts for shipping are applied there will be a replacement shipping cost for items exchanged. Please contact us first before returning the item(s) for exchange.

Returns from outside Canada

Goods are being returned from outside Canada. We need to be clear with Canada Customs that the goods originated in Canada and are simply being sent back for exchange. If Canada Customs is not clear on this point, an item can be held up at a customs warehouse for several weeks. So if you are returning an item from outside Canada, please write the following clearly on the outside of the package: "Canadian goods returned to Vendor". With that note, put this code on the customs declaration for the package:"RMA 2007FY" and “GST Code 66".

If you are returning items from within North America (except Canada) please also include any NAFTA documents that we sent with your order. If you have misplaced the form please contact us for a replacement before returning the item.

We regret there is no return or exchange on maps, routes or books, all such sales are final.

Please refer to our shipping policies and charges: Shipping