We hope the size for your order is right, but we do understand that sometimes an exchange is needed. Our policy is that you must return the item to us at your cost and we will send you a replacement at our cost.
Labels must be attached to the item and packing in tact or we are not able to accept returns.
Please return the item by mail not courier. For orders outside Canada, sending by courier will attract customs brokerage charges and we can not accept such packages or charges. In such cases the package will be returned to you. So again, returns should be made by mail.
Special shipping rules apply when goods are being returned from outside Canada. We need to be clear with Canada Customs that the goods originated in Canada and are simply being sent back for exchange. If Canada Customs is not clear on this point, an item can be held up at a customs warehouse for several weeks. We can not accept any return custom’s charges.
So if you are returning an item from outside Canada, please write the following clearly on the outside of the package: "Canadian goods returned to Vendor".